JR GAST

Sooner or later
everyone gets Googled.

J.R. Gast

Director Of Customer Support at Rhapsody

Music | Greater Seattle Area, US

Accomplished Vendor Management Professional

Specialties: Contact Center Vendor Management, Off-Shoring, Process Improvement, Contact Center Technologies, Training, & Social Media

Mar 2010 - Present

Director Of Customer Support / Rhapsody

Manage contact center outsource relationships and implement customer experience programs for the online music service.
2009 - 2010

Regional Director / Sitel
2007 - 2008

Senior Practice Manager / Wipro Technologies
2006 - 2007

Director India Operations / EarthLink
2004 - 2006

Senior Vendor Manager / EarthLink
2003 - 2004

Technical Training Lead / EarthLink
2003 - 2004

Recovery Analyst / Earthlink
2001 - 2003

Technical Support / EarthLink
2001 - 2001

Exchange Email Administrator / International Rescue Commitee

1990 - 1996

Ball State University
1986 - 1990

Muncie Central

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