JR GAST

Sooner or later
everyone gets Googled.

Profile

J.R. Gast

Director Of Customer Support at Rhapsody
Music | Greater Seattle Area, US

Summary

Accomplished Vendor Management Professional
Specialties: Contact Center Vendor Management, Off-Shoring, Process Improvement, Contact Center Technologies, Training, & Social Media

Experience

  • Mar 2010 - Present

    Director Of Customer Support / Rhapsody

    Manage contact center outsource relationships and implement customer experience programs for the online music service.
  • 2009 - 2010

    Regional Director / Sitel

  • 2007 - 2008

    Senior Practice Manager / Wipro Technologies

  • 2006 - 2007

    Director India Operations / EarthLink

  • 2004 - 2006

    Senior Vendor Manager / EarthLink

  • 2003 - 2004

    Technical Training Lead / EarthLink

  • 2003 - 2004

    Recovery Analyst / Earthlink

  • 2001 - 2003

    Technical Support / EarthLink

  • 2001 - 2001

    Exchange Email Administrator / International Rescue Commitee

Education

  • 1990 - 1996

    Ball State University

  • 1986 - 1990

    Muncie Central

Additional information

Websites: